首页维修门户

开始或查询您的维修

在下方登记您的设备，我们会为您创建维修工单。已经有工单？获取安全链接即可查看进度、报价、账单和余额。

预约提交维修申请查询维修进度

店内实景

维修就在这里进行

手机、平板和笔记本电脑，都在我们香槟店的工作台上完成。

A TechEd and Solutions technician working on the internals of an opened iPhone, with the screws laid out on a labelled repair mat — 手机维修

A TechEd and Solutions technician lifting the screen off an iPad with a suction tool at the repair bench — 平板维修

A TechEd and Solutions technician working inside an opened MacBook at the repair bench, with a precision screwdriver set laid out beside it — 笔记本电脑维修

两件小事

送修之前

它们能为您省下一趟路，其中一件我们无法代劳。

请随身保管您的密码

请勿将您的密码或口令填写到本网站、电子邮件或工单备注中。 请自行保管并随身带来。

如果维修需要解锁设备，我们会在柜台请您本人输入。Apple 的建议也一样：绝不要把密码或 Apple 账户密码告诉任何人。

Apple 设备：请先关闭“查找”

在“查找”（Find My）关闭之前，我们无法开始维修 iPhone、iPad、Mac 或 Apple Watch。 Apple's Activation Lock keeps a device tied to its owner's Apple Account. While it's on, a repair cannot be completed or properly tested, so we cannot start work until it is off.

You'll need your Apple Account password to do this. We can't remove it for you, and neither can Apple without proof of purchase.

iPhone or iPad

iOS 27 or iPadOS 27 or later: open the Find My app, select your device, tap the More button, tap Repair or Trade In, then tap Enable.
iOS 26 or iPadOS 26 or earlier: go to Settings › [your name] › Find My, tap Find My [device], then turn off Find My [device].

Apple 官方说明

Mac laptop or desktop

Choose Apple menu › System Settings, then click your name at the top of the sidebar.
Click iCloud. On macOS 15 or later: next to “Saved to iCloud”, click See All, click Find My Mac, then click Turn Off. On macOS 14 or earlier: click Find My Mac, then click Turn Off.

Apple 官方说明

Apple Watch

Unpair the watch from your iPhone in the Watch app. Activation Lock is removed automatically.

Apple 官方说明

Screen broken, or the device won't turn on?

Use another device: open the Find My app, or go to icloud.com/find.
Select the device, then choose Repair or Trade-In, or Remove This Device, and follow the onscreen steps.
If you can't manage it, bring the device in anyway. We'll help you do it at the counter, as long as you know your Apple Account password.

Apple 官方说明

Once you have the device back, turn Find My on again so it stays protected. Android phones and Windows laptops have their own account locks. Know your Google or Microsoft sign-in, and ask us if you're not sure.

步骤来自 Apple 支持，核对日期 September 21, 2026。不确定？请致电 (217) 722-8661，或带来店里由我们协助您操作。